Return & Refund Policy
We stand by the quality of our products. Please read our policy below.
1. Claim Possible
If the wrong product is delivered, or damaged product, or expired product is received, then claim is possible.
2. Other Cases
In all other cases, including a change of mind or personal preference after delivery, returns or refunds are not possible if the products are correct, undamaged, and not expired.
3. Return Pocess
For claim, customer must first return the original order to us.
4. After Return
Once we receive the returned parcel, we will send a replacement parcel OR refund the payment.
5. How to Claim?
Contact us within 3 days of delivery on WhatsApp: +92 336 4809888 with your Order ID, picture/video of product, and reason.
6. Refund Time
After receiving and checking the returned parcel, your refund will be processed within 3-5 working days via JazzCash / Easypaisa / Bank Transfer.
Contact for Support:
WhatsApp: +92 336 4809888
Email: support@hafizcare.pk
